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Welcome to Dr Sims & Partners, Dipple Medical Centre

WebGP

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Dr Sims and Partners

How we use your medical records

 Important information for patients

This practice handles medical records in-line with laws on data protection and confidentiality.

We share medical records with those who are involved in providing you with care and treatment.

 In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

 We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

 You have the right to be given a copy of your medical record.

 You have the right to object to your medical records being shared with those who provide you with care.

 You have the right to object to your information being used for medical research and to plan health services.

 You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

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THIS PRACTICE OFFERS AN EXTENDED HOURS SERVICE. WE ARE PART OF BB HEALTHCARE SOLUTIONS WHO OPERATE HUB CLINICS OUTSIDE OF SURGERY HOURS AND DURING PUBLIC HOLIDAYS.

THE HUB CLINICS ARE OPEN WEEKDAY EVENINGS 18:30-20:00, SATURDAYS 8:00- 18:00 AND SUNDAYS AND PUBLIC HOLIDAYS 09:00 - 14:00. 

PATIENTS CAN ATTEND ONE OF THE OPERATING HUB CLINICS DURING THE ABOVE HOURS BY CALLING THE SURGERY NUMBER WHERE YOU WILL BE DIRECTED THROUGH TO THE OPERATING HUB.

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In line with current guidelines we have allocated every patient with a named GP. This does not change anything regarding your registration with the practice and you can still see any GP of your choice when booking an appointment. Please contact the practice manager if you wish to know who your named GP is.

Please be aware when booking an emergency (on the day) appointment you cannot choose the GP you wish to see, you will be booked with the next available one.

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Consult Your GP Online

On the 1st June 2015 we have "gone live" with a new service. The service offers patients the chance to consult their GP online. It involves you finding your current health condition on the symptom checker and then completing a simple online questionnaire. The practice will then get back to you at the end of the next working day with GP feedback and treatment options.

To use this service simply access it by clicking on the blue and green "beat the queue" banner at the bottom of this page.

This is a pilot project that the practice is trialing. We are hoping it will save on appointments and be of benefit to our patients. Any feedback regarding the service will be most welcome.

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There is now a Dipple Patient group which incorporates all the practices at the Dipple Medical Centre. Greater patient involvement in personal healthcare needs and also in the development of local and national healthcare provision is an important part of the future development of effective healthcare services. Patient participation should be seen as a very positive process but requires enthusiasm and commitment in order to achieve all the potential benefits. The group is not complaints forum, it is a forum for expressing and sharing constructive ideas.

If anyone would be interested in attending the bi-monthly meetings they would be most welcome. Please contact the practice manager by email at: practicemanagery00469@nhs.net or alternatively ask to speak to her at the surgery.

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From the 1st December we are contractually obliged to offer our patients the chance to complete the Friends and Family test. This is a short survery based on whether you would recommend us to your friends and family. You are also invited to leave a comment letting us know the reason behind your decision.

The results of this survey are collated monthly and sent to NHS England. It is hoped the results will be used to help us improve or enhance our service to you.

Cards are available at the reception desk for you to complete or there is a link on the far right of this website under "quick links" for you to complete the survey on line.

Thank you for taking the time to complete the Friends and Family test. We appreciate it.

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 Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

Join Us

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.


(Site updated 14/12/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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