West Wing, Dipple Medical Centre, Wickford Avenue, Pitsea, Essex, SS13 3HQTel: 01268 209222
Patients on long-term medication can order repeat prescriptions in a number of ways:
We are unable to accept medication requests over the phone.
Prescriptions will usually be ready within 48 working hours, i.e. a request received on Monday morning will be ready for collection on Wednesday afternoon .
For prescription queries please call 01268 209222 and select option 4. Queries are dealt with between 1pm and 3pm Monday to Friday except on a Wednesday when they are dealt with between 12pm and 1.30pm. This is a new system we are trying as the prescription clerk needs protected time in the mornings to deal with the enormous amount of prescription requests that come in to the surgery on a daily basis.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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