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Practice Management

Mrs Sandra Acott (f)
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Sandra is our Practice Manager. She is available Monday to Friday 9am - 5pm. If you have any issues or concerns about the service we provide please call her on 01268 498247 (direct line). Alternatively you can request a copy of our complaints procedure from a receptionist. If you wish to contact Sandra via email about anything to do with the Practice, her email address is


Mrs Rainer Giles (f)
Prescribing Clerk

Rainer is our prescribing clerk. She will deal with all your prescription queries. Please select option 4 to speak to her. Please remember we do not take prescription requests over the telephone unless you are a housebound patient. Rainer is available Monday to Friday 8.30am - 4.30pm. Wednesday is her half day when she will be available until 2pm.

Mrs Jan Sims (f)

Jan is the practice administrator and is responsible for incoming clinic letters, referrals and other administrative duties


Mrs Vicky Chong (f)
Mrs Jane Rebbeck (f)
Mrs Karen Dopson (f)
Mrs Michelle Hawtree (f)
Mrs Kathy Nathan (f)
Mrs Natalie Sargent (f)

Natalie is our new receptionist and we are delighted to welcome her aboard. 

Our reception team are here to help you with all your appointments, cancellations and general enquiries. There is a receptionist on duty from 8am through to 6.30pm (7.30pm on a Monday) every day Monday to Friday. Please select option 1 if you wish to speak to a receptionist about an appointment or general query. Option 2 to book a home visit (up to 11am preferably) or option 3 for test results (between 2 and 3pm only).

Please speak to our receptionists if you wish to register for our on-line services.


Mrs Frances Morrissey (f)

Frances is our practice secretary. She will deal with all your enquiries regarding referrals, medical reports and other administration matters. Please select option 5 to speak to her. Frances is available Monday to Friday 8am - 4pm. Thursday is her half day when she is available until 2pm.

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