Flu & Covid Clinics 2023-24

NHS Flu Vaccination Programme 2023 We are starting our Flu Clinics in September for all eligible patients. We have walk in clinics taking place at West Wing on: Saturday 23rd September Contact our surgery to book an appointment and find out about our upcoming Covid Clinics. Contact about Eligibility You must be over 18 and

Making a Complaint

Complaints process changing from 01 July 2023

How patients’ make a complaint about primary care services is changing on 1 July 2023
Our patients have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

There are two ways a complaint can be made:

  • Directly to the healthcare provider: this is the organisation where the NHS service was received, for example a GP surgery or dental surgery.
  • Directly to the commissioner of the service: the organisation that paid for the service or care received.