It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
If you need to make an appointment please telephone: 01268 209222
Press 1 which will take you directly to our appointments line. Please remember that mornings, especially Mondays, are extremely busy and it may be easier for you to ring after 10:30 for a routine appointment.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Whilst a very limited number of appointments are available for emergencies, there is often more demand than we can meet. If you really do need to see someone urgently please ring the above appointment number before 10:30.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice Nurses are qualified to deal with many ailments and you may be seen more quickly.
Routine appointments with a GP are currently available two weeks in advance and with the nursing team up to four weeks in advance. It is a recommended that you book early to get a slot at a time convenient to you.
It is sometimes possible to resolve an issue on the telephone which will take you less time and allows the doctor to consult more patients. Every day, each GP and a member of the nursing team has allocated telephone appointments. If you would like to speak to them rather than coming in, please telephone and a message will be given to the doctor or nurse who will ring you back. Please remember to leave the telephone number you can be contacted on.
The practice offers extended hours. These appointments are pre-bookable appointments and they are a mixture of GP and Nurse face to face and telephone calls. Please contact the receptionist to book your appointment.
- 07:30 – 08:00 AM – Monday
- 18:30 – 19:00 PM – Monday
- 07:30 – 08:00 AM – Wednesday
- 18:30 – 19:00 PM – Wednesday
- 07:00 – 08:00 AM – Thursday
- 07:30 – 08:00 AM – Friday
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.